We ask that you observe a few simple policies in the spirit of compassion for the patients, caregivers and other visitors to the Queen. The Concierge, located in the Lobby near the main medical center entrance, is available to assist you with any questions you may have about visiting with family members and friends.
Our goal is to create a welcoming environment for our visitors, while meeting the needs of our patients. All of us at Queen of the Valley Medical Center thank you for your patience and cooperation when visiting our facility.
BEFORE YOU VISIT
Before you visit the medical center, it’s a good idea to call and confirm that the patient is still here. When you arrive, please stop at the Concierge desk to confirm the patient’s location and obtain directions. A patient may have been moved or discharged from the medical center since you last checked.
VISITING HOURS
Visiting hours are from 11:00 a.m. to 8:00 p.m., seven days a week, including holidays. The following departments have special exceptions:
OB/Maternity:
9:00 a.m. to 8:00 p.m.
Intensive Care (ICU):
5 to 10 minute visits every hour between 9:00 a.m. and 8:00 p.m.
NUMBER OF VISITORS
Two visitors are allowed in a patient’s room at any time. Too many people in the room may tire the patient and disturb other patients. We recommend you come in small groups so you minimize disruption to patient care, and allow a patient plenty of time for rest between visits.
Children under 12 visiting, must be accompanied by an adult at all times in all areas of the hospital.
WAITING AREAS
Waiting areas are designed to provide a comfortable place for families to rest and relax when visiting a patient. Sleeping is not permitted in the waiting areas. It is best to go home if you or a family member is tired.
Please do not bring large groups to the waiting areas. If you have a large family or group of people, we ask that you use the Lobby and Cafeteria areas as much as possible to help minimize noise and maintain a safe environment.
WHEN NOT TO VISIT
Your supportive presence with a patient can actually cause the person harm if you are bringing contagious illness with you. Please do not visit a patient if:
- You don’t feel well.
- You have a fever.
- You have a cold, sore throat or flu.
- You have been recently exposed to and never had chicken pox, measles or mumps.
Patients have phones in their rooms. You may call the patient and “visit” if you are not feeling well.
CONCIERGE
The Concierge, located in the Lobby near the main entrance, assists families and visitors with information about our hospital. Concierge staff is available Monday-Friday, 6:00 a.m.-8:00 p.m. and 10:00 a.m.- 8:00 p.m. on weekends. Please call 252-4411, ext. 2011 for assistance.
FOOD AND BEVERAGES
Food and beverages may not be brought into patient rooms or waiting areas. Visitors may eat in the Cafeteria on the 1st floor or out on the patio during visitor hours.
The Cafeteria is located down the hall form the Lobby and across from the first elevator. The Cafeteria is open 24 hours a day, seven days a week, with plenty of indoor seating and an adjacent outdoor patio.
Hot meals are served 7:30 - 9:30 a.m., 10:30 a.m.- 2:00 p.m., and 4:00 - 6:00 p.m. At all times, vending machines are available to serve snacks and drinks.
PHONE CALLS
Cell phones may not be used anywhere inside the hospital.
Please do not use the phone in a patient’s room to make calls. These phones are intended for patient use only. If you need to make a call use one of the pay phones located throughout the medical center on each floor.
SMOKING
Queen of the Valley is committed to providing a smoke-free environment. Smoking is not permitted inside the facility. There are designated smoking areas outside the facility. Ask the Concierge or the nursing staff for directions if you can’t find a designated smoking location.
GIFT SHOP
The Queen’s Collection is located next to the Lobby by the main medical center entrance. The Queen’s Collection offers a wide variety of unique items for the home and gifts for all ages.